Voice Insights
Information Technology & Services - , ,
Voice Insights Employees
Voice Insights Details
The team at Voice Insights has extensive knowledge in the customer experience and contact center solution space with a focus on the voice of the customer. Our expertise includes, but is not limited to: user experience design, business analytics, automation and technology road mapping, human factors, contact center operations, and multichannel experience. Our strategy is built on the core capabilities of our clients making them easily executable, in-line with vision timeline and budget and business objectives. Recommendations are based on the relationship between three components: IVR, agent and consumer. The Voice Insights' approach is purely objective and vendor agnostic, meaning we are driven to make our clients successful and not distracted by quotas. We focus on the broader customer experience balanced with business requirements to ensure the success on both sides of the phone call.
