Whenwhyhow
Information Technology & Services - Madrid, Community of Madrid, Spain
Whenwhyhow Employees
Whenwhyhow Senior Management
Whenwhyhow Details
New!!! Whenwhyhow listed as a Gartner Cool Vendor in CRM Customer Service & Support https://www.whenwhyhow.tech/Post_20200615.htmlWhenwhyhow provides a Customer Mindset Analytics platform to understand better the enterprise customer or end-users and provide personalization tips, mainly for Chatbot emerging enterprise-customer channel. Whenwhyhow transforms customer behaviour knowledge into #DigitalEmpathy easy to use and integrate with whatever digital channels (conversational or not)Our customer data platform (CDP) uses a myriad of data sources are combined with enterprise self-defined (using a web-based tool) data models and standardized APIs to feed the data.The idea is to focus in the of "non-sensitive" data to offer a solution to improve interactions with the customer care. A hand-tailored product for big brands needing to be careful with the data management and leaving the direct API use of the messaging client to the client to ensure conversational privacy.
Whenwhyhow Technologies
Tag Management
Google Tag Manager
CSS and JavaScript Libraries
Bootstrap Framework
Other
Mobile Friendly
Online Video Platforms
YouTube
Analytics and Tracking
Clicky