WTSS
Financial Services - Rotterdam, South Holland, Netherlands
WTSS Employees
WTSS Senior Management
WTSS Details
Helping banks create the best online experience for their customersSince 2003, WTSS is passionate about helping banks create the best online experience for their customers. In other words; we are experts in synthetic customer experience monitoring. By becoming your customer we use your website, mobile app, API (PSD2 interface) to monitor the working of these channels in production; even including security devices!The verification process begins when WTSS executes end-to-end financial transactions through the entirety of the institutions systems, exactly as a customer would. This ensures that all identified cases are processed in a real-world manner. WTSS utilizes real accounts and its own money to perform these transactions, ensuring independence from internal IT, Security, GRC (Governance, Risk and Compliance), business and other representatives of the institution. Transactions are sent on a regular basis, based upon the defined requirements. With its innovative approach to ensuring customer SLAs and KPIs, the system tests external communications, integration, backend processing by dozens or even hundreds of systems and the complete round trip of the transaction results. Transaction response times, one of the key metrics being tracked by financial institutions as well as their customers, is one of the keys to success. WTSS alerts appropriate staff to anomalies to allow quick resolution of any problems.All of these activities help ensure a smooth running business that can react quickly to any problems impacting the business, saving time and money, ensuring that the brand is being upheld.WTSS is proud to be a member of the SWIFT family, which enables them to not only use proprietary channels of the banks but also the regular SWIFT connectivity available at financial institutions.
WTSS Technologies
CMS
WordPress.org
Other
Google Maps
Analytics and Tracking
Google Analytics
CSS and JavaScript Libraries
Bootstrap Framework