Xceltrait Inc. is a premier IT company delivering cutting edge and effective ServiceNow based IT Service Management, Customer Service Management, platform based product development and Staff Augmentation solutions to a diverse client base. We provide expertise, leadership, and knowledge in the following areas:IT Service ManagementWe deliver ITSM processes based on ITIL ® with the use of pre-defined and proven process configurations for core ServiceNow modules including: Incident, Problem, Change Management Knowledge Base Service Catalog CMDB Self Service PortalsCustomer Service ManagementWe provide ServiceNow based Customer Service Management (CSM) solutions including configuration of: Customer and Consumer Service Portals ServiceNow Communities Managing brand risk on Social Media Channels (Xceltrait's custom solution) Remote Development and Administration SupportXceltrait, through multiple combinations of offsite and / or offshore resources can assist with remediation / development and administration of your ServiceNow instanceStaff AugmentationWe offers expert IT staff augmentation services across a variety of IT skillsets XcelSocial 1.1, our Now platform based app is certified and available on the ServiceNow app store! XcelSocial is a natively integrated tool for ServiceNow that helps proactively capture and manage customer issues from social media platform.

Mobile/ Application Development Web Development Cloud Computing IT Infrastructure Support Training/ E-Learning IT Consulting & Staffing IT Service Management Project Management IT Consulting & Staff Augmentation ServiceNow ITSM IT Consulting & Staff Augmentation Customer Service Management ServiceNow app creation Application Development Self Service Portals Now paltform based product development B2B Technology Consulting/Tech Services Information Technology and Services Computer Hardware Software Information Technology