Founded in 1989, Marval has become a leading global provider of integrated IT service management (ITSM) software. Our global services also include ITSM consultancy, ITSM education and ITSM training to help your business maximise operational excellence.Marval MSM IT service management software was designed by the co-founders of ITIL and ISO/IEC 20000, ensuring our ITSM software is fully compatible with good practice frameworks and international standards. Marval MSM has successfully passed the criteria for PinkVERIFY 2011 Toolsets, for all 16 Pink defined ITIL processes. MSM has also been endorsed by AXELOS as ITIL process compliant to both gold and silver levels.