Alberto Gutierrez's Contact Details

Alberto Gutierrez's Company Details

Bravo Zulu Restaurant Consulting

, , • 3 Employees
Restaurants

Bravo Zulu is a military term which translates to "Job Well Done". This epitomizes our passion for exceptional customer service, a passion which is deeply rooted in the belief that great customer service is essential in the success of any business and the restaurant business is no exception. With over 15 years of experience in many areas of the service industry, Bravo Zulu has cracked the code to top-notch customer service.A successful restaurant is defined not only by the quality of food, but also by the quality of service. It has been our experience that the service aspect is often overlooked. Restaurant owners spend years developing their concept and their menus, taking careful consideration in each ingredient in each recipe. Yet, when deciding who is best suited to represent their product , owners and managers spend virtually no time at all and even fewer invest anything into effectively training those representatives. This oversight often results in unnecessary turn-over costs and can ultimately lead to the demise of a restaurant. Taking the time to properly select and train your staff is key to your restaurants success.Our front-of-the-house training programs start by learning, first-hand, what is happening on the floor, behind the bar and in the kitchen. Our experienced consultants can provide you with a complete understanding of how your restaurant truly runs and our training programs are designed to help produce a knowledgeable staff who understands that exceptional customer service is priority one.