Alexaundria Gaines-Southwood's Contact Details

Alexaundria Gaines-Southwood's Company Details

Optio Solutions

Petaluma, CA, US • 100 - 249 Employees
Financial Services

Optio Solutions, LLC is a national debt collection agency focused on improving the ROI of clients and protecting their brands via extensive financial services experience, advanced technology, certified data security, legal compliance and professionally designated staff. A member of ACA International and the California Association of Collectors (2014 Outstanding Community Service Award), Optio is licensed and bonded to collect in all 50 states with collection offices in Fargo, North Dakota as well as its headquarters in Petaluma, California.Technology, Standards and CertificationsOptio was established in 2007 on the belief that demand existed for the services of a US debt collection agency willing to take industry standards to a new level of achievement.• The agency maintains best-practices management systems and certifications such as SSAE 16 SOC I Type II audited financial reporting and Professional Practices Management System by ACA International.• Security is fulfilled using the Payment Card Industry Data Security Standard PCI DSS 3.2, SSAE 16 SOC I Type II audited financial reporting, and Professional Practices Management System by ACA International.• Compliance is maintained with ACA Certified Credit and Collection Compliance Officers, ACA certified collectors and a legal team.• Technological advances include hosted dialer technologies, skip tracing and interactive voice response technology (IVR) to deliver industry leading results. • A stand-alone Quality Assurance department monitors calls daily via systematic scoring and grading while consumer surveys offer clients increased brand equity and protection against negative media coverage.PhilanthropyIn the community, Optio employees participate in annual programs for the Alzheimer's Association, American Cancer Society, American Red Cross, Dallas Fallen Officers Fund, Annual Food & Funds Drive for the Redwood Empire Food Bank, Salvation Army Angel Tree program, and the ACA Collectors Challenge.