CCA is an organization that recognizes the correlation of offshoring and impact on customer dissatisfaction. Formed specifically to bring jobs back to the United States, CCA utilizes next-generation technology platforms to provide innovative services to increase customer satisfaction and loyalty. CCA is headquartered in Orlando, Florida, and provides customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology, transportation and leisure industries.