Alok Chordia's Contact Details

Alok Chordia's Company Details

Valu Connex Telecom Services Private Ltd

, Maharashtra, India • 11 - 50 Employees
Telecommunications

Valu Connex offers a solution for 'Customer Experience Assurance' through a patent pending process and with the help of proprietary tools (patent pending) to improve customer experience. It is 3 step process including evaluation, identification and resolution of issues. In the first step our Probeless method for Customer Experience Evaluation does an audit of experience along network touch points. The experience zones span all technologies and covers services including – a) Network b) Commercial c) Products d) Services Measurement of customer experience is a unique, patent pending and award winning process. The experiences are tested across various touch points for aspects related to consistency, efficiency, reliability etc. The outputs provide an opportunity to optimize the network and product offerings. The findings with some of the operators have been dramatic. The exercise provides following value proposition - 1. Happy Customers and thus Reduced Churn 2. Improvement of some network KPI's like ASR, throughput etc. 3. Freeing of Network capacity and thus more subscribers per BTS – Saving in Capex 4. Reduction in Customer complaints – Saving in Opex in Customer care 5. Increase in Revenues due to revenue leakage identification, better NW experience & higher usage of VAS