Andres Cerro's Colleagues at Xperts
Andres Cerro's Contact Details
Chile
Xperts
Andres Cerro's Company Details
At Xperts, we believe businesses should focus on what they do best. We are a group of professional geeks, who used to work for vendors operating in the Contact center and Trading floor space. Our professional experience includes: Compliance and Quality based Interaction recording, Voice of the customer analysis, Customer feedback, and Customer journey. What we do best, is helping enterprises to better connect with vendors, to improve overall systems stability and scalability within existing deployments, reduce overall expenses (in the form of maintenance prevention and licenses usage analysis), better prepare for future expansions (RFP and Vendor selection), and Audit preparation. We do that, by carefully studying the customer's environment (Business & IT), identifying areas of improvement and challenging vendors on improvements within existing deployment where possible.