Angelito Rafols's Colleagues at VOISO: Supercharge Your Call Center
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VOISO: Supercharge Your Call Center
Angelito Rafols's Company Details
Voiso offers a software platform that enables call center managers to build, implement and manage call center environments without having to deploy any of their own infrastructure.The Voiso platform provides a set of high-precision tools to build powerful real-time dashboards, customize call flows, and identify and correct unproductive agent behavior. We measure actual agent performance – good and bad – and programmatically identify the exact call recordings where the agent disappointed or delighted the customer. Using Voiso, not only can you effortlessly deploy a new call center, but you can also maintain a clear picture of your agent's results – today, this week, or this year – with unlimited reporting depth.