Anna Coleman's Contact Details

Anna Coleman's Company Details

We are business consultants, with a mission to improve and strengthen every business' over-the-phone customer service, experience and efficiency. We are essentially Phone Mystery Shoppers...providing a 50 + point analysis (followed by a detailed report and recommendations) of inbound phone calls that includes the human interaction/dialogue as well as the hardware/software features of a call. We can assist with customizing and helping with scenarios too. We strive to have this based on best practices. In addition, we can assist with crafting/creating and re-enforcing phone policies with over-the-phone QA analysis. We offer 1 time call/report as well as 1, 3, 6 and 12 month memberships. We also provide insight with how your Live Chat is doing followed by a report including recommendations. Finally, we can report on how other businesses in your industry have their phone prompts and systems set up We offer objective, customized QA analysis of inbound phone calls and Live Chat. Our future goals include comprehensive industry benchmarking stats and tools/templates