Anousha Ramassur's Contact Details

Anousha Ramassur's Company Details

CCA International - Ile Maurice

, , • 29 Employees
Telecommunications

'Shaping and achieving Excellence in customer interaction management"\\Your customers are your most valuable assets. Therefore, achieving excellence in customer interaction management is key to most organizations. For us it is our passion and a constant ambition. The Digital Era is offering new ways to interact with customers, and new ways to manage the relationship itself, as well as the customer processes. It also brings complexity and raises the stakes in getting every interaction right – customers interact more, they are more aware, and they can be more vocal about their satisfaction and their frustrations. They are more important, and more empowered. \\Organizations can leverage external partnerships to accelerate the adoption of new technologies, new process excellence, and a better and more cost-effective front line – improving efficiency and quality. The right partner must be able to build the bridge between theory and reality. The ones who practice have the smartest insights. Such experience is critical to drive change but also to help form your vision, aim for the right goals, and explore new horizons. At Comdata, that is the role we claim.\\We are developing an international footprint to serve the needs of global players who want a consistent customer experience. Yet we also empower our local country organizations to optimally serve local champions with agility and tailored solutions – our teams are always close to yours.\\Our services, from BPO to CRM, from contact centers to consulting, are focused on one goal: to help you increase the value of your customers. We create a smart blend of people, processes and technology.\\And because we do not take things for granted, we are always looking to innovate, to find new insights and methodologies for improving ourselves, to achieve excellence, and to exceed your highest expectations.\\Massimo Canturi\CEO Comdata Group