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Your software users are deciding every day whether your software meets their quality expectations. The first step on the road to exceeding those expectations is to establish a process that will support the unique goals and needs of your organization. QA Process SQA² helps you to define and implement a more effective software quality assurance process. And we can demonstrate that a better software QA process leads not only to more satisfied customers, but to shorter time-to-market and lower costs to support and maintain as well. An effective software quality methodology incorporates: Process - documented procedures to guide and support users of the methodology People - management leadership; training and support for all participants Tools - used to support (not replace) the process