A certified virtual business manager providing a comprehensive range of remote support services to small to medium businesses. With my mantra of ‘work smarter, achieve more' at the core of everything I do, alongside my power of organisation and love for a spreadsheet, I help businesses across Scotland implement and manage robust processes and procedures that promote growth. Operations - By using my expertise to ensure that all of your processes and procedures are fully systemised to work for you and not against you, you can finally free up some of your time to focus on the things that matter in your business - the things that only YOU can do. Services include: Website management, business management, implementing and managing processes and procedures to streamline work and general operational admin.Community Management - Customer Services is my jam. I love being the contact point for the people who help keep your business running. From email support to customer relationship management to customer experience across digital platforms and technical support, I can help make sure your customers are always satisfied.