Brian Groves's Contact Details

Brian Groves's Company Details

Hot Calls Inc.

Marlborough, MA, US • 20 - 49 Employees
Personal Services

Hot Calls Inc. provides industry-leading demand generation services and customer service solutions featuring U.S.-based, highly-trained phone staff. LEAD GENERATION AND APPOINTMENT SETTING We excel at accelerating your sales cycle by setting appoinments with hard-to-reach decision makers. We arm your sales force with detailed intelligence and everything else they need to close the deal. Our specialities: - B2B telesales - B2B lead generation - sales appointment generation - inside sales outsourcing - demand generation marketing - event telemarketing CUSTOMER SERVICE CALL CENTER - ALL U.S.-BASED STAFF Hot Calls has over 20 years experience creating, developing and implementing unique customer service solutions for clients that need to greatly improve their customer service experience. We take particular pride in helping clients change situations where: • Wait times are high • answers are inconsistent • customer complaints are a daily occurrence • Cultural differences lead to communication challenges During the design phase of the project, we spend extensive time at your location working with you to implement plans and procedures to create a new customer service department. Hot Calls Inc. develops a customer service experience where compliments are the new normal. We take a team approach with a superior staff of U.S.-based customer service representatives that are friendly, knowledgeable, efficient and only work for you. They are not cross-trained to work on multiple projects. Our supervisors and project managers also work with your management team daily to ensure process health and improvement. Trust Hot Calls to turn your prospects into customers and your customers into advocates.