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Brian Mercer's Contact Details
866-903-9540
Call Criteria
Brian Mercer's Company Details
Call Criteria provides the most accurate and lowest cost call center quality assurance services using human analysts. We evaluate and score agent-to-customer interactions to identify key behaviors and procedures that drive sales, create satisfied customers, and keep organizations compliant.Call Center Quality ControlThe difference between good and exceptional is in the details. We evaluate your group using your unique scorecard. We're able to place human ears on the opposite end of every phone call that comes in to your organization. Doing so allows for the most accurate and precise evaluation of individual team member skills and behaviors.Call Center ComplianceIn today's fast paced world, rules and regulations in nearly every industry are continuously being updated and changed. Whether it's your own call center or a call center providing you services, allow Call Criteria to assure the acceptable and appropriate requirements are followed at all times.Performance AnalysisOne of the most overlooked pieces of any call center equation can be successfully evaluating the skills and performance of each individual team member. Are they following sales processes? Who are your bottom performers and why?TCPA VerificationAs new TCPA laws have recently taken effect, it's not only crucial, but also essential that call centers provide proper express written consent before leads are sold to buyers. Let Call Criteria monitor your employees to ensure this is happening for you before any damage can be done.Call Center Affiliate/Partner AnalysisAre you considering adding a new affiliate or partner to your growing business? Let Call Criteria assure that your new partnership meets or exceeds your standards.Business Process VerificationSimply put, Call Criteria can help your organization determine that your business processes are being followed by your team members and that you achieve the highest return on investment possible.