Carol Hornaday's Contact Details

Carol Hornaday's Company Details

Customer Focused Strategies

Johns Creek, GA, US • 20 - 49 Employees
Management Consulting

Customer Focused Strategies (CFS) is an award-winning management consultancy firm, specializing in Strategic Analysis, Strategic Marketing, Go-to-Market Planning and Customer Experience Management. Our expertise in a number of industries allows us to lead long-time clients in diverse businesses including Telecom, Technology, Utilities, Media, Healthcare and Transportation. CFS's team of collaborative industry veterans deliver successful results by bringing "the voice of the customer"​ to every partnership and project.Strategic Analysis ♦ Market & Competitive Assessments ♦ Primary Market Research ♦ Emerging & Disruptive Trends ♦ Strategic Implications Marketing Strategy ♦ Adjacent & New Business Assessment ♦ Market Segmentation ♦ New Product Development ♦ Product PositioningGo-To-Market Planning ♦ Product Marketing ♦ Distribution & Sales Channel Optimization ♦ Tactical & Digital Marketing ♦ Sales Training Customer Experience♦ Customer Service Strategy ♦ User Experience Optimization♦ Customer Journey Mapping♦ Loyalty and Retention Programs The CFS Difference CFS is unique among management consultancy or marketing consulting firms in that we: ♦ Bring the "voice of the customer" to every project we do♦ Provide "Big 5" consulting firm quality while being more nimble, agile and affordable ♦ Employ seasoned, experienced professionals who work on the project from start to finish♦ Help our clients design the strategy and live the implementation♦ Deliver deep marketing expertise combined with extensive cross-functional experience