Carol Omstead's Contact Details

Carol Omstead's Company Details

The Lumina Group

, , • 1 - 10 Employees
Hospitality

The Lumina Group provides owners, operators and investors with extensive consulting services to support sustsainable, remarkable senior living communities as they are conceived, developed, operated or re-positioned.STRATEGIC AND PROJECT PLANNING❯ Clarify market context and prepare market feasibility studies❯ Provide and refine an operational and functional program for the architectural design team❯ Design a marketing/sales plan to meet occupancy projections❯ Develop an operational pro forma which details services, staffing and resources required for pre-opening, phased, and stable operations❯ Assist with in-house or third party management selection.OPERATIONAL ANALYSIS❯Evaluate an organization's performance or troubleshoot service challenges and recommend a realistic path to create success❯ analyze external market impact❯ evaluate internal marketing/sales efforts and recommend changes to reduce residentturnover, improve sales conversions, and achieve full occupancy❯ provide phone and on-site mystery shopping audits❯ evaluate service issues and expense utilization in food service, human resources,administration, building services, and personal care (AL) services❯ evaluate team alignment with vision, operational plan and essential skill sets.OPERATIONAL ASSISTANCE❯ Provide advice, coaching, and oversight in order to achieve improvements and success❯ Assist with re-positioning plans❯ Provide temporary management services during management transitions.