Carol Peters's Contact Details

Carol Peters's Company Details

Loyalist

Auckland, N/A, NZ • 5 - 9 Employees
Management Consulting

The "customer age" demands that businesses adopt new ways to find, capture, engage and form relationships with their customers in order to achieve long-term business success. Loyalist works collaboratively with your business to create customer-centric strategies, plans and processes (including ISO compliance) and provides ongoing support so your business can excel in three key areas: 1. Customer acquisition (attract the RIGHT customers). 2. Customer retention (consistently deliver value to your customers). 3. Customer development (extract maximum value from your high-value customers & find more just like them). This is not simply a marketing approach but requires attention to all areas of your business - Culture, Operations, Products and Services, Brand, Technology and Customer Relationships.Loyalist works primarily with established SMEs to larger Corporate organisations who offer a service of some description (e.g. construction, engineering, IT, healthcare, legal, financial, insurance etc) who wish to position themselves for long-term success.