Danietta Noordwyk
Chief Financial Officer at Time to Reply Limited - East Horsley, England, United Kingdom
Danietta Noordwyk's Colleagues at Time to Reply Limited
Danietta Noordwyk's Contact Details
+27 82 780 5084
Cape Town,Western Cape,8001,South Africa
Time to Reply Limited
Danietta Noordwyk's Company Details
Monitor, measure and report on your key teams' external (and internal) email behaviour.Works with all email services: Outlook, Office 365, Ms Exchange Server, IMAP, Mimecast, G Suite /Gmail.No software to install.Important for client services & key account management teams, sales & support teams, as well as inbound marketing teams.Key points:- Increase productivity of teams- Deliver better customer service- Improve response times- Meet SLAs- Optimise communication flows with key accounts- Incentivise teams- Gain visibility into team's comms behaviourAdd all your agents to our cloud based service and start to monitor and report on their email response times, and communications behaviours and patterns immediately.Track & correlate response times and email behaviour with leads volumes and conversion rates at team and individual agent level.Set alerts if certain thresholds and targets are not met. Make sure your teams' email behaviour is driving and not hampering your business. It's critical.