Dave Grandon's Contact Details

Dave Grandon's Company Details

1st Credit

, , UK • 100 - 249 Employees
Financial Services

Established in 2001, 1st Credit is one of the UK's most experienced and ethical debt purchase businesses. We buy unpaid loan, credit card, store card and other debts from banks, credit card companies, retailers, and utility & telecom providers and work with individual customers to help them clear their debts.\\We have handled accounts for more than 7 million customers, and debt with a face value of nearly £6bn. We focus on financial services debt, holding a place on all major financial services panels and buying from all major selling banks.\\Treating customers sympathetically and fairly is an integral aspect of our business. Winner of the industry's Compliance Team of the Year Award for the last five years, we scored top marks in the Credit Services Association's Collector Accreditation Initiative 2014 and won a coveted Customer Experience Award. We are the first UK debt purchaser with a three star ‘exceptional' IIC rating. We are also one of the first in the industry to become an associate subscriber of the Lending Standards Board's lending code.\\Our clients' trust is built on this track record. We undertake 97% of our collection in-house, using leading trace and litigation capabilities as well as our state-of-the-art technology system CreditSolve®. Our accuracy rate in predicting collections has been in excess of 99% over the last four years and we have strong analytical capabilities. \\Based in Reigate, Surrey, we employ around 170 people. Recruiting, developing and retaining our staff is critical to the success of the business. Every employee has a tailored development plan to enable them to grow and improve in our industry-leading collector training programme. In 2013 and 2014 we achieved Best Companies One Star accreditation, based on engagement surveys completed by our team.