Dave Thorp's Contact Details

Dave Thorp's Company Details

The KCS Academy - the Only Authorized Certifying Body for KCS

San Carlos, CA, US • 5 - 9 Employees
Technology Consulting/Tech Services

The Consortium is a non-profit alliance of organizations focused on research and development for customer interaction. Our work primary focuses on:Knowledge-Centered Service (KCS®), Intelligent Swarming, Predictive Customer Engagement, Customer Experience, and Leadership for Adaptive Organizations.Members generate ideas through a process of collective thinking and experience. The Consortium's work integrates academic research and emerging business trends with Members' operational perspectives. The result is innovative operational models that improve the support experience for both customers and employees.Consortium Members created and continue to develop the Knowledge-Centered Support (KCS) and Intelligent Swarming methodologies and have overseen the creation of the KCS Academy for KCS certification and training. Visit the KCS Academy at www.thekcsacademy.net for more information.