Diane Townshend's Contact Details

Diane Townshend's Company Details

Process Benchmarking Ltd.

Chislehurst, Kent, UK • 20 - 49 Employees
Financial Services

Since 1994, process benchmarking limited (pbl) have been discreetly and independently working with groups of businesses in areas such as credit risk, debt management and fraud prevention.Executives and senior managers have an increasing appetite for accurate, comprehensive and current data on their comparative effectiveness to ensure that they are positioned where they want to be in the market, and ultimately to help improve performance.The key to the success of our benchmarking groups is that we listen to our members, and work with them, to ensure the delivery of a uniquely designed service that meets/exceeds expectations. We are passionate about making sure that our work is as informative and as robust as it can be, and we continually strive to enhance our service. This innovation ensures that our output remains relevant, and means that we can provide the flexibility that our clients require in order to focus on what's important to them.The activities of all pbl benchmarking groups are governed by a Code of Ethics to which every member signs up and which covers fair play, anonymity and adherence to prevailing Competition Law legislation.Inappropriate benchmarking carries a significant financial and reputational risk of breaching anti-trust and competition laws. As a specialist benchmarking business, we take compliance with Competition Law very seriously, and hence we have, and will continue, to seek periodic legal advice.