Dipak Lean's Colleagues at Likewize Support
Dipak Lean's Contact Details
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Melbourne, Victoria, Australia
Likewize Support
Dipak Lean's Company Details
Deliver a world-class customer service and drive down cost to serve. We make it easy.• Trusted by world-class banks, cellphone networks, insurers, manufacturers and retailers, we migrate 80% of low value journeys into low cost channels, dramatically reducing cost to serve. Free your agents to upsell and achieve record levels of customer satisfaction.• Make every channel hyper-effective - answer every question, troubleshoot every issue and support every transaction, no matter what channel.• Our experts take away the pain - we easily fit into your existing platforms and provide everything you need. We can transform your care in just a few weeks.Challenge the status quo: Support the customer, not the product. Cover every kind of customer need across all channels.• The true "Voice of Customer" is broader than you think and often surprising. Address what customers are really demanding. Day in, day out.• Be everywhere they need you. Take initiative and support the entire customer journey from on-boarding to reactive care to repair, returns, trade in and renewal.• Transform customer journeys by offering new thinking such as proactive education, upgrade instead of repair, elegant complaints handling or simply making AI chat work as it should.Make everyone instant experts: Deliver customer self-serve best practices. Supercharge your 1st line agents. Ensure back office staff do the right thing, every time.• Intuitive interfaces and powerful content allow customers to self-serve where they want, when they want in your own customer engagement hub.• Remove the need for 2nd and 3rd line tech support by turning non-technical 1st line agents into geniuses. • Slash training times and ensure process compliance across all teams by digitising your processes.