Donald Marchand's Contact Details

Donald Marchand's Company Details

Shaw Resources assists healthcare organizations to identify and implement operational improvements in service quality and cost effectiveness utilizing a patient/customer focused analytical methodology. Shaw Resources uses the Customer-Inspired Process Deployment® (CPD®) methodology - the only patented methodology that identifies, assesses and improves key processes from a patient / customer point of view. This patented methodology combines the customer's perspective with a cross-functional evaluation team approach; an analytical system that documents and then evaluates all process components. It identifies the measures whose data are critical to evaluate the quality of service to the patient / customer. It leads to measurable improvement action item lists with track-able results; and, where appropriate, utilizes industry best practices to improve the quality and efficiency of services provided.