Donna Fraites's Contact Details

Donna Fraites's Company Details

Xperigo

Markham, ON, CA • 250 - 499 Employees
Automotive

Xperigo has successfully managed customer experiences on behalf of the top automotive brands in the world for 27 years. Xperigo has developed a highly integrated service delivery platform that provides real-time access to a suite of automotive mobility services. It all started in 1992 when Automotive OEMs decided to include roadside assistance as a component of the new car warranty. With its 100-year history of providing roadside assistance services, the Canadian Automobile Association (CAA) founded Xperigo to serve as the B2B provider of roadside assistance services to this market. Today, with exclusive access to the CAA Roadside Assistance service network, Xperigo leverages direct integration with over 6,000 of the top service providers across Canada to deliver the fastest response times and highest quality service in the industry. Xperigo is the premier provider of B2B roadside assistance services in the country.To maintain its leadership position as a customer experience management company in the era of the connected car, Xperigo has invested wisely in people, processes and technology. Working closely with the top automotive brands in the business, Xperigo has evolved beyond roadside assistance to become a valued strategic partner in the automotive sector. Today, with its world-class contact centre and robust technology platform, Xperigo provides a full suite of mobility-related services tailored for automotive customers. Xperigo utilizes new and emerging technology to manage the customer experience both inside and outside the vehicle, with the goal of transforming any negative car ownership events into positive brand experiences. Xperigo has been keenly focused on making the right investments to position the company as a top strategic partner today, and one that is well prepared for the future of automotive mobility.