Ed Rees's Contact Details

Ed Rees's Company Details

Zipabout

Oxford, ENG, UK • 14 Employees
Technology Consulting/Tech Services

Zipabout keeps people moving. We can predict when things get busy or won’t go as planned. This means happier passengers and reduced pressure on customer service teams. We can also help align demand and usage with high-level strategies – capacity optimisation and decarbonisation. Zipabout builds tools to help: TRANSPORT OPERATORS Improve customer experience and reduce complaints – we handle most customer questions for you, keeping your passengers moving while you focus on providing the service. We personalise your customer's travel experience. They get where they need to go, no app required. With Zipabout, you talk to your customers where they already are - on Messenger, WhatsApp, SMS. All under your brand - keeping the customer in your ecosystem. LOCAL AUTHORITIES From increasing usage of local bus services to DRT/MaaS and incentivising people to get out of their cars, Zipabout helps you achieve sustainable behavioural change. Easy to integrate into existing channels, and designed to support your operators and initiatives, our insights and regional data help with planning new services and developments. We can even replace some of those expensive information systems for free too. MARKETING Zipabout provide a high-engagement channel for integrated campaigns, offering real-time advertising to a travelling audience of millions, with a customer retention of over 75%. We can hand off to any of your existing initiatives. Using Zipabout, you can add a QR code to every campaign – incentivise your customers to drive loyalty or behaviour change, or apologise to them in a way they find meaningful. Zipabout also opens up contextual passenger commerce to you – a massive new revenue stream. EVENT ORGANISERS AND SMALL BUSINESSES You need people to get in and out of your venue quickly. Whether you need a few more customers in your cafés on quiet afternoons, or you need to manage 50,000 people as they arrive in town for a cup final, we can help you manage that flow.