Edwin Richard's Contact Details

Edwin Richard's Company Details

IVA has a unique approach to repair estimating based on the fact that significant claim adjusting decisions involving liability, comparative negligence, subrogation and fraud identification are made based on the repair estimate and photo documentation. Timeliness, communication and cost containment are everything and we strictly adhere to our client's guidelines and provide accurate appraisals to help our client's facilitate quality repairs for their customers in a reasonable amount of time. We understand the importance of a quality product thus we train our Concentric Zone Managers in the importance of claim handling. Our goal is to assist our clients in building a better claim file in order to reduce severity, decrease costs and assist in identifying fraud and subrogation. IVA has been set up to provide our clients with exceptional service which includes: • Less than one hour customer contact • Same day inspections in most cases • Turn-around time of completed assignments: 12-24 hours on average (Our average overall cycle-time is approximately 1.8 days) • Implementation of our "Concentric Zone" territory model for our appraisers, "Zone Managers", to ensure our cycle time goals are met and maintain effective response time for first inspections and supplements • Proper photo documentation: We take a minimum of 25 photos on every estimate. • Zone Managers that are trained by a forensic specialist and have a keen understanding of Minor Impact Soft Tissue (MIST), Theft, Fire Cause & Origin and Subrogation • Utilize photo-documentation techniques that are specifically designed to allow file analyses and evidence preservation Our office staff is highly trained on claims handling and are skilled in the utilization of claims management systems such as CCC Autoverse, Mitchell Eclaims Manager, ClaimForce and Autosource. Each member of our team understands the importance of zero defects and we strive to meet the individual needs of our claims partners.