Elizabeth Tavener-Parkhurst's Colleagues at Fredrickson
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Fredrickson
Elizabeth Tavener-Parkhurst's Company Details
Fredrickson is a multi-award winning, Debt Collection Agency (DCA) operating in the UK and is part of the wider Lowell Group, a leading provider of credit management services specialising in debt recovery, data analytics and customer insight.Fredrickson has three cornerstones to its business:1. Compliance2. Performance3. InnovationCompliance - In today's environment, raw performance is nothing without compliance. Fredrickson is ISO9001, ISO27001& ISO14001 certified and has created the 'Customer Experience Programme' (CEP) to focus on our operations from a customers perspective. Fredrickson has appointed Professor Peter Davies CBE as an independent 'Customer Guardian' providing valuable feedback to the Senior Management via the CEP.Winner - 2013 Treating Customers Fairly category - Credit Today AwardsWinner - 2012 Treating Customers Fairly category - CT Utilities & Telecoms AwardsWinner - 2012 Best Customer Initiative category - CT Debt Collection AwardsFredrickson has deployed the ‘3 lines of defence' approach to quality and compliance.Performance - Strategically, a heavy focus is placed on increasing Right Party Contact (RPC) rates as this directly correlates to recoveries. Fredrickson has invested heavily in developing new technologies and methodologies to raise these rates to unmatched levels. Innovation - Fredrickson invests heavily in Research & Development and has many industry firsts including first UK DCA to offer a fully interactive customers portal - www.fredpay.com and the introduction of 'Customer Voice' to gain and analyse customer feedback.Data & Analytics - Since the acquisition of Fredrickson in May 2013, the company has benefited from additional data & analytical enhancements. No other DCA has access to the data and analytic capabilities of the Lowell Group.To speak to our Sales team, please call: 0345 839 6319