The Citizens Advice service helps people to resolve their problems. As the UK's largest advice provider we are equipped to deal with any issue, from anyone, spanning debt and employment to consumer and housing plus everything in between. We're not just here in times of crisis - we also use clients stories anonymously to campaign for policy changes that benefit the population as a whole. We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives. We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination The Citizens Advice service provides the advice people need for the problems they face and improves the policies and practices that affect people's lives. We respond to the right issues through the right channels, as one service working together. As a service, we: deliver advice to solve individual problems provide education to empower clients to help themselves in the future campaign to solve collective problems.