Ercan Ozturk's Contact Details

Ercan Ozturk's Company Details

KPI Call Center Strategies

Bloomingdale, Illinois, United States • 2 Employees
Telecommunications

Consultants from KPI Call Center Strategies conduct on-site or virtual assessments prior to creating strategic plans customized with risk analysis and root cause analysis related to your organization's Key Performance Indicators (KPIs). We have consultants available from the public sector, private sector, and education sector. Additionally, we retain project management specialists to meet the specific needs of your organization.- Root Cause Analysis- Customer Service & Sales Training- Workforce Optimization & Schedule Models- Cloud Migration & Software Implementation Consulting- Data Storage & Data Analysis to measure KPIs- Virtual Call Center Planning- Recruiting and Hiring Best Practices- Interim Management- Policy and Technical Specification Documents- Continuity of Operations Planning- First Contact Resolution Strategies- Project Management- Customer Experience Training- Organizational Culture