Eric Fritzsche's Contact Details

Eric Fritzsche's Company Details

USU Solutions

Boston, MA, US • 500 - 999 Employees
Technology Consulting/Tech Services

USU is a leading provider of smart software and services for IT and customer service management. Global companies use our solution worldwide to meet the demands of today's customers and employees in a digital world. Budget is at the core of your business strategy. For managing software costs, USU Software Asset Management gives you solutions and services from a single source — an advantage that sets us apart from other providers. Let us help you succeed by knowing all your software contracts and licenses, full transparency, optimizing your SaaS consumption and the data center, and effectively manage your software in hybrid environments.Exceptional service calls for exceptional knowledge., and positive service experiences make all the difference. Whether you work in customer service, IT, HR, or elsewhere within your organization, it's critical to maintain a single source of truth.USU Knowledge Management lets you deliver impressive service to customers, prospects, and employees by ensuring everyone gets the accurate and up-to-date information they need – when, where and how they need it.The USU predictive Knowledge Management solutions takes a holistic view of your service to establish intelligent knowledge management across all departments, functions, and communication channels. This lets you reach your service KPIs more efficiently and increase overall satisfaction.Solve today's dynamic workplace challenges with modern KM strategies.