Eric Shepherd's Contact Details

Eric Shepherd's Company Details

Sento

Salt Lake City, Utah, US • 1000 - 4999 Employees
Technology Consulting/Tech Services

Sento Europe (Dutch BV and French SAS) was acquired by R Systems on 23 January 2008. http://www.rsystems.com/investors/news_Jan_23_2008.aspx Sento Corporation (North America) contiunued operations in 2009 under Total Outsourced Systems, Inc. http://www.tosystems.com Sento Corporation (www.sento.com) specializes in Right Channeling, a proven methodology designed to optimize customer contact solutions and ensure that companies make informed choices for multichannel communication that support their business goals and customer expectations. We offer outsourced customer contact services designed to optimize the way companies interact with their customers to enhance brand loyalty, improve customer satisfaction, drive business initiatives and reduce service costs. Through our proprietary Customer Choice PlatformSM, we offer comprehensive professional services and customer interaction tools for Customer Acquisition, Customer Service and Technical Support. Companies can select communication channels from a range of integrated live support and web-enabled self-help applications that combine voice, chat, email and web forums. With operations in the U.S., The Netherlands, and France, plus partnerships in India and other low-cost regions, Sento provides customer contact solutions in 19 languages to industry-leading clients worldwide including Overstock.com, McAfee, Philips, Thomson, AON Warranty Group, and LogiTech.