Erica McKinney's Colleagues at Lares Consulting Group
Erica McKinney's Contact Details
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United States
Lares Consulting Group
Erica McKinney's Company Details
Customer experience has never been more important than it is today. Further, employee experience is one of the strongest indicators and influencers of customer experience. We help companies dive into their customer and employee experiences and uncover ways to improve both.The most common projects in this area include:* Customer experience (CX) audits* Employee experience (EX) audits* CX & EX gap and alignment discovery* CX & EX tracking My clients get:* Data to make informed strategic decisions* Customer & employee journey maps* Actionable insights focused around key questions * Facts and stats to share with stakeholders* More invested workforce* Identification of red flags; fewer wrong moves I know how difficult it can be to figure out exactly how to find answers to certain questions. And, how can you get in touch with prospective customers? What about maintaining anonymity for employee research? We can help. Reach out to schedule your free 30-minute consultation today to discuss how data and insights can help you to evolve your customer and employee experiences and ultimately continue to grow your company revenue - mira@larescg.com.