Erica Richard's Contact Details

Erica Richard's Company Details

Conduit Global

New York, NY, US • 1000 - 4999 Employees
SaaS

A pioneer in cloud Contact Center as a Service (CCaaS) solutions and Business Process Outsourcing (BPO), Conduit Global is transforming customer engagement in the digital era.We operate an award-winning omnichannel customer engagement platform built on industry-leading technologies designed for resiliency and scalability. CX100, our global CCaaS platform, supports enterprises of all sizes in private and/or public cloud environments, enabling digital transformation and driving innovation through emerging technologies, including AI, analytics, IoT and NLU.With more than 25 years' experience planning, deploying and managing contact centers, our consulting, professional and managed services turn our clients' complex customer engagements into powerful connections. We employ over 3,000 customer experience professionals in eight countries to optimize live customer interactions and solve problems for businesses 24/7 with urgency and care. Find out what we can do for your organization at www.conduitglobal.com.