Erick Villanueva's Contact Details

Erick Villanueva's Company Details

J-Curve Technologies

Tempe, AZ, US • 100 - 249 Employees
Outsourcing

J-Curve is a technology-enabled services organization committed to helping cloud services companies grow. We understand how daunting it is to try to achieve operational scalability, so we've solved that problem for each of our customers through scalable support and implementation operations. We've developed a software platform called J-Sync that sits on top of these services to provide real-time visibility into operational metrics, call recordings, and employee productivity. It can connect to multiple data sources such as CCaaS platforms and CRMs to deliver a full picture of how the service is being used – saving managers time and enabling them to focus on coaching and development rather than sifting through reports to understand gaps in their delivery models. Our unique commitment to solving customer challenges sets us apart. We begin every working relationship with an evaluation stage in which we do a deep dive into the customer's environment to understand the people, process, and technology. We devote our onboarding to discovering what pain points need addressing and then designing a way to solve those pain points. We pride ourselves on our family-oriented company culture that promotes employee happiness. Our exceptional hiring practices allow us to match candidate's natural behaviors to a specific job function. This practice results in matching people with their ideal work functions – resulting in better job satisfaction and retention. We believe this practice has helped us put together an outstanding team that is truly committed to the growth of our clients.