Fatima Totanawala's Contact Details

Fatima Totanawala's Company Details

TeleAccess Inc

, , • 51 - 200 Employees
Telecommunications

Tele Access-Leading Domestic Call Center,Mumbai,Maharashtra,IndiaTele Access is the leading provider of Business Process Outsourcing (BPO) and contact center services in the Indian market.Tele Access' business deals with operations of both, voice and non-voice based BPO services. Tele Access offers world-class end-to-end business process outsourcing services that can help companies achieve improved business performance. We bring together state-of-the art infrastructure, advanced technology, best people, and process excellence, to deliver services that create a real value impact on our clients' businesses.The team at Tele Access are experts with detailed financial know-how, specially in areas related to individual credit analysis systems and processes for credit card collections,personal loan collections, loan applications for cars, two wheelers, consumer durables, homes, personal loans, etc. In addition they have pioneered protocol development for new service areas that involve 'non-cash' credit being given to individuals such as mobile post-paid subscribers, telephone users, cable subscription users, ISP subscribers, etc.Services rendered by Tele Access are in the following verticals - Banking, financial services, and insurance – for acquisition, retention, and collection Telecom - for sales and acquisition, customer care services and retention, CSAT customer satisfaction surveys, close loopingCollections – for account payables & receivables ,Payroll processing and Claims Management Other verticals - lead generation, profiling, data base verification and cleanup, retention.Quality Assurance - provides quality assurance of voice and email service across multiple business segments.