What we do - Global corporations, Public sector agencies and National superbrands come to us to train and inspire their people to deliver better Customer Experience, Employee Experience & Contact Center performance. For more than 20 years, across more than 40 countries and dozens of industries. And we're different in a good way –• Our suite of workshops is one of the most robust anywhere covering CX, EX, Customer Service & Contact Centers• We're experts in both CX and Contact Centers – as a CXPA Recognized Training Provider and as a 30 year industry figure in Contact Centers & Customer Service• We've been at this for 20 years, having run many of our workshops hundreds of times – we know what makes a great learning experienceBut our most important credentials are the thousands of wonderful testimonials earned from Clients & Participants who describe our style as practical, engaging and inspiring.