Francisco Monge's Contact Details

Francisco Monge's Company Details

Netboss Comunicaciones S.L.

Astillero, Cantabria, Spain • 34 Employees
Telecommunications

Dedicated to BPO process optimization, and customer experience with intelligence, know-how and in-house infrastructure for nearly 20 years. We specialize in multichannel information services and customer and field service management. Our solutions are Kairos365Contact: A comprehensive multichannel appointment scheduling and agenda management platform. And Kairos365FSM, a highly functional and versatile Field Service Management Solution. Kairos means "the right, critical or opportune moment for decision or action", in which our solutions enable the end customer to get the service they need in the moment and with the quality they expect. With Kairos365, we set the guidelines for your operations. Our company has grown and evolved with the demands of the market, and we've managed to establish ourselves in many verticals (Telecommunications, Health, Public Sector, etc.). We keep moving very close to our market and our customers in order to keep our focus on their needs at any time. Our three business lines, put together, shape the perfect answer to our customers:1. Consultancy for Business Process Creation and Optimization: our overall is to purpose to optimize all business processes related to their customer operations from front-end to back-end. 2. BPO Contact Center Services (multichannel & 24/7) with in-house platform: Our mission is to help our customers to successfully plan and execute an outsourcing process, allowing them to delegate their customer relationship management along the whole customer lifecycle.3. Software Solution Factory: we respond to the needs of our customers with versatile and comprehensive solutions focusing on an overall improvement of internal efficiency and higher productivity in their operations.Our focus, goal and achievement is customer retention and satisfaction: We don't just sell CX solutions, we live them: when hired for an open-end contract, our key customers have been with us for years.Let's talk!