Founder -- Survey Designer, Survey Analyst, Survey Trainer at Great Brook - Bolton, Massachusetts, United States
Great Brook helps organizations listen better.Great Brook provides feedback management services for clients, helping them learn from customers and other stakeholder groups. Our signature process is our intensive 3-day Survey Workshop series. We teach how to design a survey, execute the program, and then analyze the results. We conduct both public classes in the US and worldwide (Dubai, Singapore, Kuala Lumpur, and Sydney Australia currently) through business partners. We also conduct private classes for organizations. We have been conducting these classes for almost two decades, training thousands of people. No one delivers a comparable product. We also provide surveying services and teach clients how to conduct surveys through our Survey Mentor product suite. All of our lessons on surveying practices are rooted in our how-to book, "Customer Surveying," for which a second edition is in progress.