Giovanni Bencomo
Vice President Of Client Services at Fenix Commerce Inc. - , California, United States
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Fenix Commerce Inc.
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FenixCommerce is an intelligent eCommerce order experience solution that helps retail brands boost conversions and reduce abandoned carts by setting clear delivery expectations for customers and keeping to their promises.With our FenixCommerce Intelligent Delivery Platform (IDP), retailers can optimize the customer journey by Displaying Clear and Accurate Delivery Dates on their product, cart, & checkout pages. Fenix is trusted by the fastest-growing eCommerce retailers and DTC brands, including California Baby, Cannondale, RoadID, Grayl, and Priority Bikes records millions in combined sales annually. By setting clear expectations for customers using Fenix, our clients have:Grown their eCommerce conversion by 17%Increased shipping revenue by 51%Reduced abandoned carts by 38%Lowered WISMO calls by 75%Here's how Fenix IDP works:Customer Geolocation: From the moment a visitor arrives at your website, the software auto-geolocates them using their IP address or auto-generates the known shipping address for returning customersReal-time Inventory Optimization: Fenix pools data from your inventory sources in real-time based on configurable criteria such as product weight & dimensions, preset order rules, carrier information, and inventory locations to intelligently route ordersIntelligent Order Experience: Fenix sets clear expectations for customers by using all relevant data to calculate and display accurate delivery/pickup date estimates on the product, cart, and checkout pages tailored to each customerDynamic Shipping Options: Fenix intelligently selects and displays the most cost-effective shipping options based on real-time data from any of your major carriers to let the customer know when their order will arrive at their destination.Fenix IDP is the ONLY platform that calculates order cut-off times, EDDs, and ship costs in real-time to reduce the risk of customer disappointment. That's how we help brands build trust, customer loyalty, and boost conversion