Govind Kumar's Contact Details

Govind Kumar's Company Details

Infinity eServices Pvt. Ltd

Gurugram, Haryana, India • 201 - 500 Employees
Information Technology and Services

Infinity eServices is one of the most exciting Start-Up firms, into its 5th year of operations founded by 2 first generation Professionals Entrepreneurs, with 16+ years of corporate experience (CRM pioneers) on 3rd March 2011Debt free, Top line -1.5 Million $, NPM 14%, YOY growth 70%, NPM growth 20%.Business solutions deployed to over 15 top notch Fortune 500 clients (Indian and MNC's).Our Vision to be One Stop CRM Science & Services firm as Integrated Technology & Process Outsourcing Company, in all formats of customers touch points- Voice, Non Voice, Platform, shared services. To become most trustworthy , desirable business partner , to deliver best in class services touching human lives , right the first time , with unique blend of intelligence(EQ & IQ) , values and direct contribution to clients, its stakeholders , society and mankind.Our Mission to Inform - Inspire - Innovate and Power to Change –Introspect – Perform - Reward is in your hands. We are simply enablers.Business Pillars -Loyalty and RewardsCustomer Relationship Management ServicesValue Added ServicesResearchAnalyticsSolutions Deployed:World's 1st Retailer Engagement Program for one of the fortune 500 companyComplete Customer Life Cycle set-up for a top beverage firm's D2H initativeCustomer, trade and inside helpdesk along with complete ownership of key CS Business focusLarge IVRs, transformation projects Branding, Awareness (20 million SMSs and IVRs)Large Phone Based Research Projects (upto 30,000 interviews) in a shortest period of 6 weeksFuture Dimensions:Innovations - Capturing Highlights, Invest and build culture around new innovationsAutomation - Wherever human interventions are involved, Managing the workflow, Data IntegrationHome bred - Capable for doing all in-house activities, Encouragement of people's participation Business solutions - Implementer & Catalysts for transformation