Hayley Marais

ESP at CCT - Bristol, ENG, UK

Hayley Marais's Contact Details
HQ
Location
Cape Town,Western Cape,8001,South Africa
Company
CCT
Hayley Marais's Company Details
CCT logo, CCT contact details

CCT

Bristol, ENG, UK • 100 - 249 Employees
Technology Consulting/Tech Services

Call Centre Technology Ltd (CCT), acquired by Capita plc in 2011, is a leading business telephony & contact centre technology specialist, and one of the UK's most qualified and highly regarded Avaya solutions experts.Building a thorough understanding of our clients' customer contact environment, CCT designs, integrates and supports contact centre solutions including: multi-media contact centres; PCI DSS compliant call recording; workforce management software; speech analytics; customer surveys; and predictive dialling.Through Capita's acquisition of Salmat UK, CCT provides advanced speech recognition-based IVR and voice biometrics identity verification solutions.Scale: CCT supports more than 400 customers; 300,000 licenses; 1,000 client locations; 50 countries. We are proud to boast a client retention rate of more than 97%.Clients: 118 118; RIAS; JD Williams; Strathclyde Police; EasyJet; AXA Assistance; IKANO; G4S; Bet365; Travelport; Gold Medal Travel; Total Gas & Power; Lastminute.com; CapitaVendors: Avaya; Verint; NICE; Teleopti, Oak, AVST "CCT's people are definitely experts in their field and I can't sing their praises highly enough": IT Director, Equidebt

contact centre technology business telephony customer experience enhancing applications workforce optimisation solutions
Details about CCT
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Hayley Marais currently works for CCT.
Hayley Marais's role at CCT is ESP.
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Hayley Marais works in the Information Technology & Services industry.
Hayley Marais's colleagues at CCT are UD Macnack, Ernest Ebongue, Jessa Cayabyab, Luvo Mgudlwa, Vusi Cekiso, Celeste Bergman, Johnny Jafta and others.
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