Helen Leblond's Contact Details

Helen Leblond's Company Details

Idle Tools, Inc.

, , • 11 - 50 Employees
Information Technology and Services

We are a CRM Implementation Partner that understands that success requires a long-term relationship with our clients that goes beyond technical expertise. Whether you are setting up a new system or rejuvenating a CRM that has been sitting idle, we have an implementation approach that works. Our Perspective on CRMWe view CRM systems as amazing tool to achieve a wide array of business goals*. In reality, deploying a successful CRM system has less to do with technology and more to do with people, strategy, planning, culture, adoption, communication, and leadership.Our backgrounds are rooted in sales methodology, marketing, organizational development, process improvement, and general business strategy. We don't view our CRM implementation service as a "scope of work" but as a continual development and deployment of a tool that can help companies achieve amazing results over time. Idle Tools can be the directional side-car that steers you toward continuous long-term success.It's Not About the Launch, it's About the MissionThe majority of CRM implementations struggle because the start-up process is "front loaded" and more focused on the big launch rather than on the long-term user adoption plan. The most successful implementations occur over a period of time and are handled in a methodical way. CRM's are not "set it & forget it" technology. It evolves with your company, with your users, and most importantly with your changing business needs. Launches without an after-plan can lead to an implementation that loses momentum before the benefits are ever realized.