Hermen Alvarez's Contact Details

Hermen Alvarez's Company Details

Systems Integration, Inc. (SII)

Landover, Maryland, US • 107 Employees
Technology Consulting/Tech Services

Welcome to Systems Integration, Inc. (SII) where our dedication to enhancing customer experiences by leveraging technology for over 30 years has made us a trusted partner for both the US federal and state Government clients. We specialize in providing turnkey cloud-based customer experience solutions, reliable cloud migration, and expertly managed IT services. At SII, our focus is on fostering long-term relationships and delivering secure and scalable solutions required for our clients to exceed their service mission and objectives. SII’s Portfolio Offerings: •Customer Experience (CX) – We specialize in elevating Customer Experience (CX) through innovative FedRAMP-authorized SaaS platforms, offering: Omnichannel CX, BI & Data Analytics, CRM/ITSM, Speech/Text Analytics, Secure AI, Service Delivery. •Cloud Migration Services – We specialize in migrating on-premise contact center systems to cloud-hosted or FedRAMP authorized cloud platforms. We offer Seamless Transition, Scalable Solutions, and Enhanced Efficiency. •Comprehensive Managed IT Services – Our Managed IT Services adhere to industry-leading frameworks such as CMMI, ITIL v4, and ISO 20000. Our services include: 24x7 Support, System Administration, and Staff Augmentation. •Turnkey IT Systems Integration - We handle the entire lifecycle from design to deployment. Our solutions blend with new (AI / ML) and existing infrastructure.