Hernan Gomez's Contact Details

Hernan Gomez's Company Details

Lunatech Consulting LLC

, California, United States • 11 - 50 Employees
Telecommunications

At Lunatech Consulting, we offer various services to a lot of firms across all industries. One of such services is the provision and training of professional inbound and outbound bilingual call center agents for businesses.Businesses are always looking for ways to break into new territories and attracting customers from every cultural orientation. When you have these kinds of customers, it is important to make provisions for how to reach them and communicate effectively with them concerning everything they need to know about the business. According to a New Voice research, 53% of customers have switched because they feel unappreciated and not being carried along. At Lunatech consulting, we recruit and train call center agents that are fluent in both the English and the Spanish languages. Aside English and French, Spanish is perhaps one of the most important languages in the world right now. Through this effort, a lot of firms who has a large number of Spanish language speakers have used our services in the past and has helped them in communicating better, retaining present customers and attracting new customers who are speakers of the Spanish language.We have done well in providing this service in the past and we are better equipped to provide better customer representatives that are very good in representing the interests of their firms using the English and Spanish languages in communicating with clients.A bi-lingual customer representative is likely going to reach much more audience and help in maximizing the marketing efforts much better than what a representative with a single language can do. There are quite a large number of Spanish language speakers in the United States. This means choosing our well trained and professional bi-lingual English and Spanish language customer representatives would do a lot in helping your business to attract a whole breed of new customers and this would most definitely lead to more sales and greater revenue and profit.