Innovation Strategy. Results-oriented, dependable business and technology leadership.• Project and program management • Agile Systems development/ SDLC • Customer engagement, cross-channel content strategy, Customer Contact Center ( IVR, web).• Interactive voice response systems and websites • Business processes modeling • Quality Assurance • System migration coordination • Business ventures • Computer/Telephony Integration (CTI) • Agile / Scrum team leadership.-SELECTED SPECIALTIES : • Business ventures • International project management • Customer Engagement/ interactive voice response systems • Business process modeling