Hinako Mitsukawa's Contact Details

Hinako Mitsukawa's Company Details

ASM JAPAN K.K.

Uccle, Brussels, Belgium • 6 Employees
Consumer Services

APPROCHE SUR MESURE (ASM) is the French company specialized in managing out-sourced clients' contact center dedicated to luxury brands as well as providing CRM and Marketing related services. ASM JAPAN is the one of the branch of ASM Group. ASM Group has a worldwide network (Paris, Milan, Brussels, New York, Hong Kong, China and Tokyo). Our global presence enables us to support our clients' global marketing strategies. We provide the tailor-made services according to the needs of each client to strengthen the brand image/value and increase the sales. Available services 1. Managing outsourced contact center Respond to the clients of brands by phone, email and chat. Respond to all kinds of inquiries such as general information for products, boutiques, and brands, arranging appointment for visiting boutique, transfering call from/to/between boutiques, repair services, sending catalogs, complaints... 2. Supporting E-commerce service (web sales and phone sales) 3. Sending catalog, event invitation etc 4. Creating and managing CRM Data base, and analysis 5. Managing Point card program and Analysis on CRM/Marketing 6. Clipping 7. Benchmark studies Performed benchmark studies for over 150 brands in Japan. Mystery call and email performed and annalyzed by ASM approach.