What We BELIEFKnow: • Understanding and identifying with our standards - Knowing that through these standards our job duties are derived from, we must all follow and make sure to be well informedDeliver: • To implement standards in a timely ordered manner - Apply standards by processing each point to achieve required results within the set procedures• Impress: • Understand your guest, change service delivery in accordance to guest preference and create a special individual experience that will be memorable